FAQ'sFAQ's - Frequently Asked Questions
Saving You Money
Saving you money on your move starts before we even arrive. Obviously the more prepared and organized you are in preparing and packing your belongings, the quicker we can move them. This all starts with making sure that anything that can be boxed is; small misc items usually cannot be dollied and add trips back-and-forth to the truck, thus, adding more time. Also, while we can easily break down and reassemble beds, remove mirrors from furniture, and disconnect/reconnect appliances, having this done in advance helps the moving process run a bit smoother. Lastly, we ask that you are very detailed in describing what all we are moving, where we are moving you from, if there are any access concerns for our large trucks or our movers inside your house, and whether or not there will be additional stops between point A and B so that we can best ensure that your estimate reflects your expectations.
We are insured. In fact, all moving companies are required by the Texas Department of Motor of Vehicles to carry insurance and offer liability for damaged or lost goods. You can go online to the Texas DMV database and enter our TxDMV# to see that we are fully covered. Our number is #006914216C. You can follow the link below to go to the database and enter our number where you will see that our status is active. TxDMV Motor Carrier Database. If a company is operating legally and is registered with the DMV then they automatically provide “valuation” at $.60 per pound. This means that we, and any other moving company for that matter, are liable for any items broken, lost, or damaged at $.60 per pound of the item. This type of movers liability is regulated by the TxDMV and the Texas Department of Insurance.
Rain or Shine
Unless we are entering the eye of a tornado or are in the midst of the apocolypse, we can still move through inclement weather. To better protect your belongings, we simply cover furniture that is most susceptible to water or hail damage with pads and additional wrap. The neoprene runners used to protect floors also double as a slip-resistance runway for the ramp leading into the back of the truck so you wouldn’t have to worry about one of our guys falling with one of your belongings.
Our Company Standard
We hold our movers to a strict company standard in order to provide an outstanding service at an exceptional level of professionalism. Well mannered, sharply dressed, diligent, and physically superior, our men make the moving process a breeze! There’s no fear of receiving day laborers or ex-convicts due to our thorough background investigation. To catch a glimpse at our guys, take a look at ‘The Team’ page above.
Our company honors all military, police, EMS, and fire personnel for their service both overseas and in our hometowns. As a token of our gratitude, Black Ops Moving and Delivery offers a 10% discount to our nation’s heroes for bravely safeguarding our freedom and offering around-the-clock protection.
We use a 26ft box truck that can hold upwards of 1700-1800sqft of full contents from a standard home at one time. Each truck is outfitted with plenty of pads, heavy duty dollies, stretch wrap, neoprene runners, tie-downs, tools, and brooms so you can rest assured that your belongings will be transported safely. The air-ride suspension allows for your furniture to encounter minimal impact along the trip and our industrial grade ramp and lift gate allows for us load as much as a ton of items at any given time.
Additional fees may apply to specialty items that require extra careful handling or unique moving equipment. These items include: flat screen TVs, gun safes, pianos, pool tables, exercise equipment, and anything weighing in excess of 600lbs. Due to liability issues, we can only disassemble/dismount and transport hanging pictures and mirrors, baby cribs, bunk beds, pool tables, and grandfather clocks.
We currently do not provide packing services but can certainly help in getting you started on the right track. For more helpful tips, check out the ‘Packing Tips’ by clicking on the ‘Packing Services’ title above.
Forms of Payment
Cash, checks, cashier’s checks, money orders, and all major credit cards are acceptable forms of payment. However, our discounted rates apply exclusively to cash or checks. If you decide to use a credit card instead, be aware that there is a processing fee associated with any card transactions. Also, certain types of moves such as moves into storage or a load-only may require payment in the form of cash, cashier’s checks, or money orders.
Adding multiple destinations is not an issue at all. There are no additional charges but, obviously, driving around to multiple locations will take extra time. Since we operate on a per hour basis, that means the cost will be higher. We do not stop the clock while driving from one place to another. We would be happy to break up the move into multiple components if that is something you prefer. We do have a 2 hour minimum on all of our moves so it may be better to do it all at once or at least in large blocks. Also, our ability to break up the job into different days depend on our availability. If you decide you would prefer to do that, let us know as soon as possible so we can work to make the dates you request available.
All furniture items are thoroughly wrapped (with the addition of padding for glass or antique pieces) before we ever pick it up or move it. That means that there will always be a layer of protection between your furniture and any walls, railings, or door jams that the furniture will be moved through. Wrapping also ensures that drawers and swinging doors stay closed and intact. Neoprene runners that resemble a red carpet are used in entryways or other areas where your floors require extra cushioning.
Chemicals and Flammables
Any and all combustible, toxic, or flammable liquids/gases cannot be transported in our moving truck. This includes but is not limited to: cleaning supplies, paint, gas cans, and propane tanks.
Cancellations or Rescheduling
Determining the right date and time for your move in advance can oftentimes be very challenging. Upon booking, you may reschudle or cancel your move for free at any time leading up to 48 hours before your selected time. Once you have reached your 48 hour window, we will call or email to confirm your move, at which time, you are still allowed to make any changes necessary free of charge. However, if you fail to comply following that grace period, you are subject to a $75 cancellation fee.
Major cities that we offer our moving and delivery services:
- Cedar Hill
- Farmers Branch
- Flower Mound
- Fort Worth
- Haltom City
- Highland Village
- Highland Park
- Lake Dallas
- Little Elm
- North Richland Hills
- The Colony
- White Settlement
- University Park
*Please contact us for more information on long distance moving and delivery to or from cities not listed above.